What's your response time for West Roxbury emergencies?+
For active leaks or storm damage, we prioritize West Roxbury calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through West Roxbury.
Will I get a written estimate before you begin?+
We give every West Roxbury customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in West Roxbury, MA?+
Yes — Big Toms Roofing is fully licensed to perform Storm Damage Roof Repair in MA, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
Do you offer 24/7 emergency roof repair?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Will you work directly with my insurance company?+
We regularly coordinate directly with insurance adjusters across West Roxbury, MA and provide the photo documentation and scope reports they need to process claims efficiently.
How many days will a reroof take at my West Roxbury home?+
Most residential replacements in West Roxbury take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
Our West Roxbury crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Is your workmanship guaranteed?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Can you inspect my roof before I buy or sell a home in West Roxbury?+
We do these regularly for West Roxbury homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
What's your full service area in West Roxbury, MA?+
Beyond West Roxbury, our crews regularly service the surrounding West Roxbury, MA area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
